If you prefer to return your purchase, Twin City Vacuum is here to help.
Contact us within 3 days from the day it was delivered for a Return Authorization Number.
Then you simply ship the item back to us in its original box and/or packaging with all the accessories and instruction books.
We will refund you 100% of your items price.
Please note: Vacuum cleaners must be returned in “like new” or “slightly used” condition. Vacuum cleaners exposed to water, drywall dust, or hazardous materials such as lead or mold are not eligible for return.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us with questions related to refunds and returns.